ONE YEAR BUY BACK
We are extremely confident you will be happy with your purchase from Eternity by Yoni. However, if at any time after the 30 day money back guarantee and within one year of the purchase date, you would like Eternity by Yoni to buy back your diamond, we will buy it back for 70% of the purchase price. The diamond must be in original, undamaged condition and accompanied by its original certificate.
NO DROP SHIPPING
We guarantee never to drop ship.
Many on-line businesses sell their diamonds using a method known as drop shipping. Drop shipping is where a distant supplier transports goods to a buyer under the seller's address so that it appears as the product came directly from the seller, not the supplier.
We have access to over 50,000 diamonds from the same data base that other sellers use. Yet, we insist on our expert gemologists to inspect the diamond first at Eternity by Yoni, to verify the diamond is of highest quality, thus maintaining customer satisfaction.
We inspect every diamond and item of jewelry so that it meets our expectations, as well as our customers. We also have a 30 day money back guarantee – ensuring your diamond purchase is risk free.
LIFETIME TRADE UP
At Eternity by Yoni we have a lifetime trade up policy, where at any point after your purchase you can trade in your diamond for one of greater value.
If you would like a larger diamond, we offer 70% of your original diamond purchase price towards the diamond of your choice. We offer 100% of your original diamond purchase price, towards a diamond of double the carat size.
Our lifetime policy applies to all GIA certified diamonds bought from Eternity by Yoni. Diamonds need to be in its original undamaged condition and accompanied by its original certification. Setting and applicable charges may apply.
At Eternity by Yoni we thrive on quality, workmanship, expert service and great prices. We guarantee that all items received are free from any manufacturing defects at the time of delivery. A quality-control staff member personally inspects all items prior to shipment to ensure perfection. In the event that you are unsatisfied with the quality of your item, please call our Customer Service Representative at 855-383-7648 regarding inspection and/or repair. Please note, if the problem is deemed to be a structural defect, we will repair or replace the item free of charge. However, if caused by normal wear-and-tear, we can repair your jewelry at a cost.
If for any reason you are not 100% satisfied with your purchase, you may return it to Eternity by Yoni within 30 days for a full refund or exchange. Please contact Eternity by Yoni at 855-383-7648 for our return procedure.
We offer many payment options, you can pay through Google checkout, PayPal express, wire transfer, cashiers check or contact one of our helpful Customer Service Representatives at 855-383-7648.
Once you have placed your order, you will receive an email confirming your order. Within 24 hours, a Customer Service Representative will contact you regarding your order. The representative will answer any questions you have about your order and will confirm your payment. The package will be shipped once payment is received and cleared.
If you have any queries, please contact our customer service representatives at 855-383-7648 or email us at email@example.com
At Eternity by Yoni, we have 128-bit Secure Socket Layers (SSL) where all sensitive data is encrypted for your protection. Additionally, our system is hacker safe and we do not store any credit card data in our system, so even if our site was compromised, your financial data would remain out of the hands of criminals.
Diamonds and jewelry are important purchases and take time to consider. We, at Eternity by Yoni, understand that. Therefore, we offer a 30 day Return Policy. If for any reason you are not satisfied with your purchase, within 30 days of purchasing your item, you may return the item to our office for a full refund or exchange.
In order to process a return please contact our Customer Service Representative at 855-383-7648 or email us at firstname.lastname@example.org
Packages shipped beyond the 30 day return period or packages that are improperly packaged or uninsured will be refused receipt. Items must be brand new, unused, and undamaged in order to refund or exchange. Any item altered by a jeweler besides from Eternity by Yoni will not be refunded. Loose diamonds must be accompanied by the original certification. A $200 fee will apply for items missing their certificates. Special custom orders are not returnable.
All refunds will be in the form of the original purchase method, except bank wires, which will be refunded by a company check.
TRY BEFORE YOU BUY
I love them all! How can I choose my perfect ring?
At Eternity by Yoni, we ensure your dream ring becomes a reality.
We realize how important and personal the ideal ring is, therefore we are the first online company to offer the exclusive Test Drive Program. We strive to give you the ultimate experience in buying your engagement ring online so we've decided to "bring the store to you". We ship out your choice of up to three exact replica rings to you, absolutely free, so you can conveniently sample the perfect ring.
You have nothing to loose, but to find the perfect ring. To take advantage of our free service, simply put the replicas of the rings you would like to sample in your shopping cart, pay the deposit and have them shipped directly to your door. Once you receive the rings, you have seven days to try on the rings and then to return the rings in a pre-paid envelope, included in your kit, and drop it off at your closet mailbox. Once we receive the rings, in unworn and original condition we will refund your deposit immediately, and you are under no obligation to order from us.
Shipping is free – both ways, however if you wish it can be expedited to FedEx Priority Overnight® for the fee of $10.00. Keep in mind, your credit card information will not be saved when you check out. However, we will store all other non sensitive data to make it easier for you to checkout in the future, once you've decided on which diamond ring to buy. Included in your test drive kit is a free ring sizer to get the most accurate measurement of your ring finger, in case you don't already know it.
If you have any questions about our exclusive test drive program, feel free to contact us at 855-383-7648.