Please tell me about the quality in your rings.
We use some of the best model makers and master setters in the country to build your ring so you are guaranteed to get a product with unbelievable craftsmanship and superb quality. By manufacturing it ourselves, we're able to offer designer quality rings at 50% below retail value. We use only eye clean, white diamonds (G-H VS2-SI1) for the side stones in our rings. We can upgrade them to a higher quality for a very small fee, however, this isnt necessary. All rings come with a lifetime warranty for added measure. We offer free re-rhodium plating and cleaning for your ring. Our Platinum is 950 with Ruthenium. Our White Gold has a Nickel mixture. We also offer to make any ring completely in palladium for hypoallergenic purposes.
Do you make custom engagement rings?
Yes, we can custom make virtually anything you see elsewhere online, or in a local store, for a lot less. Just email us images, links or a quick sketch/description and we'll be happy to work up a very reasonable quote. We can also modify a stock item listed on our site to accommodate your preferences. Custom orders usually take about 3 to 4 weeks but can be rushed since we control the entire process in house. Please email us via our custom ring form to get an instant quote.
Could you source a diamond not listed on your website?
Yes. If you are looking for a diamond with a very specific set of criteria, we can work to locate it for you even if it isn't currently listed on our website. We'll be happy to price match it as well.
What if I need the ring resized?
We offer complimentary ring resizing for 60 days after your purchase. Simply contact us at 855-383-7648 to arrange your free ring resizing.
Can you help me keep the engagement ring a surprise?
Since jewelry is often given for an engagement or other special occasion, we will help keep your purchase a surprise. We can rush your delivery. We can also ship your order to a FedEx location or an address other than your home. Please contact us for any special requests. Jewelry is sent in a unidentifiable FedEx box from Eternity B.Y. to help you with the surprise.
Can I upgrade my diamond in the future?
We are pleased to offer a diamond upgrade policy allowing you exchange for a larger size in the future. http://www.eternitybyyoni.com/shop_with_confidence.php#
What forms of payment do you accept?
EternityByYoni.com accepts PayPal, bank wires and all major credit cards. Save 2% with a bank wire. Bank wire payments are accepted on orders of $750 or more.
Do you offer financing?
Yes. Please check out with Paypal on our site to pay with Bill Me Later. See details here: https://www.billmelater.com/cm/paypal/landers/13ppbmlACQappfin.html
Quote from Bill Me Later:
Enjoy No Payments and No Interest if paid in full in 6 months on
Bill Me Later purchases of $99 or more. Simply choose Bill Me Later when you check out with PayPal.
Will you charge sales tax on my order?
No. Enjoy no sales tax on every U.S. order, with the exception of orders shipping to New York State.
Is my diamond or jewelry insured while being shipped?
We fully insure each order during shipping until you receive it. Also, a signature is required for all orders, regardless of any signature waivers you may have with FedEx.
Do you set diamonds in studs for earrings?
Yes, we can set them in a martini three prong setting or in a classic four prong setting. We can make them in all types of metal and can accommodate special requests.
Is it safe to use my credit card on your website?
Yes. We guarantee that any purchase you make on the EternityByYoni.com website will be 100% safe. Every EternityByYoni.com purchase is backed by the Eternity By Yoni 100% Safe Purchase Guarantee and Eternity By Yoni's servers use Secure Sockets Layer (SSL), an encryption technology so that only Eternity By Yoni can read a buyer's personal information. Shopping online at Eternity By Yoni is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
Do you sell Canadian diamonds?
We are pleased to offer a wide range of high-quality, certified natural diamonds from Canadian sources.
Can I return or exchange my purchase?
Yes. We guarantee that you will be 100% satisfied. If you are not satisfied with your order, we are happy to accept a return or an exchange at no cost to you, within 30 days of your purchase.
What is your return policy?
We guarantee that you will be 100% satisfied. If you are not happy with your order, we are happy to accept a return or an exchange at no cost to you. Eternity By Yoni has a 30-day, free return policy for undamaged merchandise. Eligible returns or exchanges can be processed by contacting us through email at sales@EternityByYoni.com. Custom settings incur a 30% restocking fee for returned orders. There's a full refund for the center stone.
Why doesn't the tracking number work?
It may take 24 hours before tracking information appears on the Fedex website.
How can I cancel or change my order?
Contact Eternity By Yoni customer service at sales@EternityByYoni.com as soon as possible after placing your order. Please note that your order is sent to our manufacturing department as quickly as possible to ensure prompt delivery. Once the order is transmitted to the manufacturer, it may be difficult to stop or change the shipment.
What if I find the exact same item on another website at a better price?
If you find a diamond, engagement ring or any jewelry for a lower price on another website, we attempt to match or beat the competitor's price.
How can I find out more information about a specific item that is not shown on the website?
Send an email to sales@EternityByYoni.com. A Customer Service associate will be happy to assist you.
Can I make a purchase from outside the U.S.?
Yes. You may purchase from an international address. Please use a bank wire to pay for your order. Please call customer service if you would like to place your order with a credit card.
Do you ship to addresses outside the U.S.?
Yes. Eternity By Yoni now ships orders to an expanding list of international destinations. Please note that we cannot cover any duty charges that may arise from custom checks.
Do you do back orders?
Yes. If an item is out of stock we will notify you as soon as possible to let you know at what time it can be shipped.
Do you ship to P.O. Boxes?
We apologize but we only ship to a physical address or FedEx location.
Do you sell gift certificates?
Yes. Buying EternityByYoni.com Gift Certificates is quick and easy.
What if I want to return my order and I cannot find the certificate or appraisal?
Any item ordered with a diamond grading certificate or appraisal must accompany the returned item. A $250 fee will be charged to replace the certificate.
Why won't my order go through or I get an error message stating that there has been an authorization failure. What went wrong?
Below are the most common explanations for an order not going through:
- If the error message references billing address verification error, this typically indicates that the credit card company or the network they use has coded a different billing address than you provided. If you moved within the past 6-9 months, you may want to enter the old billing address and try again. Please note you may want to contact your credit card (or bank) first as each attempt will place a hold on the funds being attempted for pre-authorization. - If the error message references the order is being refused, please contact your credit card company (or bank) to determine their reason for the refusal. - If you experience an error after checking out of the shopping cart, but before entering any other information, this typically indicates that your computer is not set to accept cookies.
What are cookies? Do I need to enable cookies on my browser to shop at EternityByYoni.com?
A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each website can only access the cookie they have sent to your hard drive, not the cookies sent by other websites. You need to enable cookies on your browser to enjoy all the shopping features at Eternity By Yoni. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your Eternity ByYoni.com account information.